Question 1

All-Season Guarantee / Warranty

Accepted Answer

What is covered by the warranty?

For a period of six (6) months from the date of purchase, LONE CONE guarantees all products to be free of manufacturer's defects. A qualifying defect is one that results in loss of product function. Examples include split seams, leaks, and stuck or broken closures.

What is NOT covered by the warranty?
 
The warranty does not cover product damage resulting from improper use or storage. Normal wear and tear that does not materially alter the product's function does not qualify for coverage. Warranty claims for orders that have already been refunded or replaced by Amazon will be denied.

How do I submit a warranty claim?

Complete and submit the online claim form. Please be sure to provide your Amazon Order ID to ensure we can process your inquiry as quickly as possible. You may be asked to provide a photo of the product defect. Upon proof of purchase, and at LONE CONE's sole discretion, we will refund your purchase.

Question 2

Discount Codes & Promotions

Accepted Answer

How can I find out about upcoming promotions?
 
Subscribe to our newsletter and follow us on social media to keep up with our promotions! 
 
Where do I use my coupon/promo code?

Enter the code during check out on Amazon.com. 
 
Why doesn't my discount code work?
 
Check that you entered the code exactly as it was provided, including capitalization. Note that only one (1) Lone Cone discount code can be used at a time. Also, if you have redeemed a specific code before, it will not work again.
 
Note that discount codes will only apply to one (1) LONE CONE item in you cart. 
 
If you've checked all of the above and your code still doesn't work, please email us for assistance.

Question 3

Returns & Exchanges

Accepted Answer

I bought the wrong size / color. How do I make an exchange?
 
Unfortunately, Amazon does not support a simple exchange process. Instead, you can initiate a return through your Amazon order history and then place a new order for the product you’d like to receive instead. This process must be initiated within 30 days of your original purchase.
There's an issue with the item I received. How do I return it?
 
Damaged or defective items should not be returned, because Amazon occasionally misroutes them to sellable inventory, where they may be shipped to another customer. Please dispose of the damaged product and submit a Warranty Claim.

Question 4

Product Sizing

Accepted Answer

Lone Cone Boots Size Chart

Note that our sizing may not be consistent with other brands. To find the right fit, measure your child's foot length, in inches. We recommend having your child stand on a piece of paper, with their heel at one edge. Draw a line at their toes and measure the distance of that line from the paper's edge.

Lone Cone Waders Size Chart
 
Measure your child's foot length in inches, using the method described above. Next, measure their inseam (from the crotch to the inside of the sole of the foot). You can also measure the inseam of a pair of well-fitting pants. Finally, measure the fullest part of you child's chest to determine its circumference.
 
Lone Cone Women's Rain Boot Size Chart 
 
Note that our sizing may not be consistent with other brands. To find the right fit, measure your foot length, in inches. We recommend you stand on a piece of paper, with your heel at one edge. Draw a line at your toes and measure the distance of that line from the paper's edge. Measure around the fullest part of your calf to determine its circumference. This can be done using a piece of string. Wrap the string around your calf, mark the length where the ends meet, and measure the string.

Question 5

Product Care

Accepted Answer

How do I care for my LONE CONE product?
 
We pride ourselves on delivering quality, durable products. These simple tips will ensure your LONE CONE items last as long as possible.
Do not expose rain boots to extreme heat (i.e. stored in direct sun or by a heating vent), as this can cause the natural rubber to break down prematurely. 
Clean dirty boots with a soft cloth or sponge and warm, soapy water. Machine washing is not recommended. 
If footwear gets wet inside, remove the insole to speed up drying time.
The interior of our lunchboxes can be wiped down with warm, soapy water or a mild disinfectant. Rinse thoroughly and dry completely after washing.
Rinse and dry waders after use to help prevent mildew and odor caused by microbes and other contaminants commonly found in natural bodies of water.

Question 6

Shipping

Accepted Answer

Where is my order?
 
All shipping is managed by Amazon. You can track the status of your order through your Amazon order history. If you believe your item has not been shipped correctly, please reach out to Amazon customer service. You can contact Amazon through your order history or call them directly at 1 (888) 280-4331.

CONTACT US

Let us know what's on your mind.

E-mail Us

Frequently Asked Questions

All-Season Guarantee / Warranty

Discount Codes & Promotions

Returns & Exchanges

Product Sizing

Product Care

Shipping

CONTACT US

Let us know what's on your mind.

E-mail Us

Frequently Asked Questions

All-Season Guarantee / Warranty

Discount Codes &amp; Promotions

Returns &amp; Exchanges

Product Sizing

Product Care

Shipping

Discount Codes & Promotions

Returns & Exchanges